Following our open and honest communication philosophy, we establish from the beginning of the claim an atmosphere of mutual dignity and respect. Ensuring the injured worker knows their rights and responsibilities. Their claims will be managed promptly, administered fairly, and they will receive the full measure of benefits to which they are entitled. MedicusRx feels effective communication is proactive in claims management to avoid misunderstanding and frustration to minimize litigation. Establishing and maintaining consistent initial and ongoing communication is a priority. The MedicusRx examiner will contact the injured employee at a minimum every 14 days after initial contact and all missed calls will be returned within one business day.